Data Privacy Statement
The sections below contain information on the collection of personal data during use of our website. Personal data is defined as all specific information which can be traced back to you personally, e.g. name, address, e-mail addresses, user behaviour.
Responsible company / Data Protection Officer
|Company responsible for data processing||Data Protection Officer of the company responsible|
|ServiceXpert Gesellschaft für Service-Informationssysteme mbH
Wandsbeker Allee 77
Stocker, Ferdinand, CEO
| Petra Mendler
Wandsbeker Allee 77
General data collection when our website is accessed
When you access our website merely for informational purposes, that is, if you do not submit information to us, we collect only the personal data transmitted to our server by your browser. If you wish to view our website, we collect the following data, which we require for technical reasons in order to display our website to you and to guarantee stability and security (the legal basis is legitimate interest in accordance with Art. 6 Paragraph. 1 S. 1 lit. f GDPR):
|Data||Purpose of processing||Storage duration|
|Adress and full path of the requested website with optional request parameters in the URL||Display of the Website||The data are deleted, at the end of the respective request|
|Operating system used||Evaluation by device to ensure optimised display of the website||The data are deleted at the end of the respective session.|
|Information on browser type and version used||Evaluation of browsers in order to optimise our web pages for their use||The data are deleted at the end of the respective session.|
|IP address||Display of the website on the respective device||The data are deleted at the end of the respective session.|
|Date and time of access||Ensuring proper operation of the website||The data are deleted at the end of the respective session.|
|Where applicable, manufacturer and type designation of smartphones, tablet computers or other end devices||Evaluation of device manufacturers and end device types for statistical purposes||The data are deleted at the end of the respective session.|
|Log files with response code of the request und all data in this table||Ensuring proper operation of the website||The data will be made anonymous after 7 days. The data will be deleted when the web servers are reset every few years.|
The collection of data for provision of the website and the storage of data in log files is essential for operation of the website. Consequently, users have no right of objection to this use of their data.
Cookies - general information
Cookies – distinction between cookie types
a) Technically essential cookies
|Name of the cookie||Purpose of processing||Legal basis for processing||Storage duration|
|fe_typo_user||process contact forms and registration forms for courses||legitimate interest||till the end of the session|
Technically essential cookies are not always necessary in order to display the website. However, some functions of the website, e.g. the contact form cannot be used correctly without these cookies. Users consequently have no right of objection, though these cookies can be deactivated in the settings of the respective browser.
This webseite uses the product Google Maps from Google Inc. on some of its subpages. By using this website, you consent to the collection, processing and use of data collected automatically by Google Inc, its representatives and third parties.
You can contact us at any time via our e-mail address or the contact form. The personal data submitted by you in this manner will, of course, be used exclusively for the purpose for which you provided it.
|Data||Purpose of processing||Legal basis for processing||Storage duration|
|IP address on registration||Transmission of the content of the form to the web server||Consent / initiation / processing of the request||Until connection is established|
|Inquiry or Identification of the course||Processing the request||Consent / initiation/ processing of the request||Until purpose is achieved|
|Message||Processing the request||Consent / initiation/ processing of the request||Until purpose is achieved|
|Form of address||direct address||Consent / initiation/ processing of the request||Until purpose is achieved|
|Title||direct address||Consent / initiation/ processing of the request||Until purpose is achieved|
|Surname||direct address||Consent / initiation/ processing of the request||Until purpose is achieved|
|Last name||direct address||Consent / initiation/ processing of the request||Until purpose is achieved|
|E-Mail-Address||Responding to the inquiry||Consent / initiation/ processing of the request||Until purpose is achieved|
|phone number||Responding to the inquiry||Consent / initiation/ processing of the request||Until purpose is achieved|
|fax number||Responding to the inquiry||Consent / initiation/ processing of the request||Until purpose is achieved|
|Address||Improvement in processing of enquiry||Consent / initiation/ processing of the request||Until purpose is achieved|
|Business address||Improvement in processing of enquiry||Consent / initiation/ processing of the request||Until purpose is achieved|
|URL||Improvement in processing of enquiry||Consent / initiation/ processing of the request||Until purpose is achieved|
Disclosure of data
Your personal data will not be disclosed to third parties for any purpose other than those listed below.
We only pass on your personal data if:
- you have expressly consented to this,
- disclosure is required for the assertion, exercise or defence of legal claims and there is no reason to presume that you have an overriding legitimate interest in non-disclosure of your data,
- we are under legal obligation to disclose the data, and
- where this is legally permissible and necessary for the processing of contractual relationships with you.
Notification of data protection rights
All data subjects have the right to information in accordance with Art. 15 GDPR, the right to correction in accordance with Art. 16 GDPR, the right to deletion in accordance with Article 17 GDPR, the right to restrict processing in accordance with Art.18 GDPR, the right of objection from Art.21 GDPR and the right to data portability from Art. 20 GDPR. In the case of the right to information and to deletion, the restrictions in accordance with §§ 34 and 35 BDGS (German Federal Data Protection Act) apply.
Notification of possibility to lodge a complaint
In addition, you have the right to lodge a complaint with the responsible data protection supervisory authority regarding the processing of your personal data by us.
Notification of possibility to revoke consent
You are entitled to withdraw your consent to the processing of your personal data by us at any time. This also applies to the revocation of declarations of consent granted to us before the General Data Protection Regulation came into effect, that is, before 25 May 2018. Please note that such revocation is only effective for the future. It does not apply to processing of data which took place before consent was revoked.
Links to other websites
Our web pages may contain links to the websites of other providers. We expressly point out that this Data Privacy Statement applies exclusively to the websites of ServiceXpert Gesellschaft für Service-Informationssysteme mbH. We have no control over nor do we monitor whether other providers comply with valid data protection regulations.
Changes to the Data Privacy Statement
We reserve the right to amend or adapt this Data Privacy Statement at any time, in compliance with the applicable data protection regulations.